Contact DedicatedMac
How to reach DedicatedMac support and sales, what to include in your message, and what we can help with.
Email is the fastest way to reach us, and it is monitored by the people who run the fleet. There is no phone tree and no outsourced first line.
Support
Write to support@dedicatedmac.io for anything about a machine you are already renting: a locked account, a password reset, a restart, a reinstall of macOS, a software install you cannot complete yourself, or a connection problem.
Include the email address on your subscription and, if you have it, the machine name shown in your dashboard. That lets us find the instance without a round trip.
Sales and custom requests
Write to sales@dedicatedmac.io for pricing questions, bulk or long-term rentals, invoicing arrangements, or a configuration that is not listed on the pricing page.
Tell us how many machines you need, for how long, and what the workload is. Hardware specification, term length, and provisioning steps are all things we can quote on.
Billing and subscriptions
Subscription changes do not need an email. Sign in to the customer portal, open Plans and Billing, and choose Manage my subscription to update payment details, switch plans, or cancel. A cancelled subscription stays active until the end of the period you already paid for.
If a charge looks wrong or a refund is owed — for example if no machine was available after payment — email support@dedicatedmac.io and we will resolve it directly.
Before you write
- The FAQ covers setup, specifications, networking, macOS versions, and billing policy in detail.
- The free demo lets you test remote desktop performance without an account or a card.
- Port forwarding is not offered; use a tunnel such as Tailscale, Cloudflare Tunnel, or ngrok.
- Rented Macs have no public inbound IP, so SSH from the open internet will not work without a mesh VPN.
Where we are
Our machines are hosted in a Phoenix, AZ data center in the US West region of the United States. The data center is not open to visitors; all access to rented machines is remote.