Privacy Policy

What we collect

• Account and billing details: your name, email address, and the subscription you purchased. Card details are entered on Stripe's hosted checkout and are never stored on our systems.
• Rental records: which machine was assigned to you, when the rental started and ended, and the credentials issued for it.
• Support correspondence: the messages you send us and our replies.
• Waitlist entries: your email address, optional name, and the plan you asked to be notified about.
• Website analytics: pages viewed and similar aggregate usage data, collected through Google Analytics.
• Error diagnostics: stack traces and request context captured when something breaks, collected through Sentry.

Why we collect it

We use this data to provision and support your machine, to take payment and issue invoices, to notify you when a machine is ready or a payment fails, to answer support requests, and to understand which parts of the site are useful. We do not sell personal data, and we do not share it for advertising.

Processors we use

We rely on a small number of vendors to run the service. Each one receives only the data it needs for its function:

• Stripe — payment processing, subscription billing, and invoices.
• Firebase Authentication — sign-in for the customer portal.
• Vercel — website and application hosting.
• Google Analytics — aggregate website usage measurement.
• Sentry — application error monitoring.
• Courier — transactional email delivery (machine ready, payment failure, offboarding).
• Attio — customer relationship records for sales and waitlist follow-up.
• SimpleMDM — device management for the Mac fleet, including restart, re-provisioning, and erase.
• Sanity — content management for the blog.

Your data on a rented Mac

A rented Mac is yours for the rental period and you have administrator access to it. We do not inspect the contents of your disk as a matter of course. Our device management tooling can restart, re-provision, or erase a machine, and our staff can assist with a locked account or a reinstall when you ask us to.

When a rental ends or a subscription is cancelled, the machine is wiped — by default using Erase All Content and Settings — before it returns to the available pool. Unless you have arranged data persistence with us in advance, treat the end of a rental as permanent deletion and take a backup first.

Retention

Billing records are retained as long as tax and accounting rules require. Account and rental records are retained while your account is open and for a reasonable period afterwards so we can answer questions about past invoices. Machine credentials are invalidated when a rental ends. Support email is retained in our mailbox.

Your rights

You can ask us what personal data we hold about you, ask for it to be corrected, or ask for your account and its data to be deleted. Write to support@dedicatedmac.io from the address on your account and we will respond. Deleting an account does not remove records we are required to keep for tax purposes.

You can opt out of analytics with any standard browser tracking protection or ad blocker; the site works normally without it.

Security

Remote desktop and SSH access to rented machines is encrypted. Portal sign-in is handled by Firebase Authentication. Administrative actions on the fleet are restricted to our staff and logged. Payment card data never reaches our servers.

If you believe you have found a security problem with the site or the service, email support@dedicatedmac.io with the details and we will look at it promptly.

Changes and contact

We will update this page if our processors or practices change. Questions about this policy go to support@dedicatedmac.io.